Aboriginal or Torres Strait Islander Origin

How well do you speak English?

English Assistance

Are you still enroled in secondary or senior secondary education?

Do you consider yourself to have a disability, impairment, or long-term condition?

Have you completed tertiary studies?

Do you wish to apply for RPL (Recognition of Prior Learning)?

Refund Policy

Australian Learning Organisation will make a full refund of all fees paid should the course be discontinued. Should the participant desire to take an alternative course with Australian Learning Organisation, fees will be fully transferable to that course. In the event of a course for which the participant was enroled being unavailable or no acceptable alternative course is available, fees are fully refundable, including any deposit paid.

Should a participant cancel an enrolment with Australian Learning Organisation, the following conditions will apply regarding a refund of fees:

• Cancellation prior to the commencement date: 80% of the course deposit of the $1500.00 fees will be refunded.
• No refunds or transfers: will be given for cancellations or discontinuations after the course commencement date except where extenuating circumstances prevail* or after exclusion for unsatisfactory attendance or behaviour.
• All requests for cancellation or refunds: must be made in writing using the Australian Learning Organisation Refund Request and accompanied with supporting documentation where necessary.
• Normal processing time: for a refund request is up to four weeks.
• Refunds will be paid within one (1) week: of the claim being agreed upon.

*Extenuating circumstances: Should a participant have to discontinue a course for legitimate reasons, such as sickness or exceptional family circumstances, a full refund less 20% will be paid.

Where our training programs have a limited number of places available, these will be filled in order of completed bookings.

If, for any reason, Australian Learning Organisation, or any party delivering training and assessment on our behalf, closes or ceases to deliver any part of the qualification in which a client has enroled, Australian Learning Organisation will assist the learner in locating another provider or refund the portion of fees for which training and assessment has not been provided.

Where there are any changes to the services agreed upon, Australian Learning Organisation will advise the learner as soon as practicable of any change in ownership, either via email, website, or phone.

Under the Data Provision Requirements 2012, Australian Learning Organisation (ALO) is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Please see https://www.ncver.edu.au/privacy for more information.

Your personal information (including the personal information contained on this enrolment form) may be used or disclosed by ALO for statistical, administrative, regulatory and research purposes.

ALO may disclose your personal information for these purposes to:

• Commonwealth and State or Territory government departments and authorised agencies
• NCVER

Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:

• Populating authenticated VET transcripts
• Facilitating statistics and research relating to education, including surveys and data linkage
• Pre-populating RTO learner enrolment forms
• Understanding how the VET market operates, for policy, workforce planning and consumer information
• Administering VET, including program administration, regulation, monitoring and evaluation

You may receive a learner survey which may be administered by a government department or NCVER employee, agent, or third-party contractor, or other authorised agencies. Please note you may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use, and disclose personal information in compliance with the Privacy Act 1988 (Cth), the National VET Data Policy, and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).

Consent to Use and Disclosure of Personal Information to The NSW Department of Education & Communities and Other Government Agencies

I consent, understand, and agree that, under the Data Provision Requirements 2012, ALO is required to collect personal information (information or an opinion about me collected from me, my parent, or guardian, such as my name, Identifier, date of birth, contact details, training outcomes and performance, sensitive personal information including my ethnicity or health information) and disclose that Personal Information to the National Centre for Vocational Education Research Ltd (NCVER).

My personal information (including the personal information contained on my enrolment form and my training activity data) may be used or disclosed by ALO for statistical, regulatory and research purposes.

ALO may disclose my personal information for these purposes to third parties, including:

• School – if I am a secondary learner undertaking VET, including a school-based apprenticeship or traineeship
• Employer – if I am enroled in training paid by my employer
• Commonwealth and State or Territory government departments and authorised agencies, including the NSW Department of Education (Department)
• NCVER
• Organisations conducting learner surveys
• Researchers

Personal information disclosed to NCVER may be used or disclosed for the following purposes:

• Issuing a VET Statement of Attainment or VET Qualification, and populating Authenticated VET Transcripts
• Facilitating statistics and research relating to education, including surveys
• Understanding how the VET market operates, for policy, workforce planning, and consumer information
• Administering VET, including program administration, regulation, monitoring and evaluation

I may receive an NCVER learner survey which may be administered by an NCVER employee, agent, or third-party contractor. I may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use, and disclose my personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy, and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).

The Department may disclose my personal information to other Australian government agencies, including those located in States and Territories outside New South Wales.

The above government agencies may use my personal information for any purpose relating to the exercise of their government functions, including but not limited to the evaluation and assessment of my training, the determination of my eligibility to receive subsidised training, or for any Fee Exemptions or Concessions.

My personal information may also be disclosed to other third parties if required by law. I also acknowledge and agree that the Department may contact me by telephone, email, or post during or after I have ceased subsidised training with ALO for the purposes of evaluating and assessing my subsidised training.

I declare that the information I have provided to the best of my knowledge is true and correct. I consent to the collection, use, and disclosure of my personal information in the manner outlined above.

I acknowledge that I have reviewed the Fact Sheet: Learner Information for the Unique Student Identifier (www.usi.gov.au/students).

I confirm ALO is authorised to collect, use, and disclose my student identifier for the purposes required under the Student Identifiers Act 2014.

I have read and understand the Pre-Enrolment information provided to me including the Pre-Enrolment information pack and the Smart and Skilled Learner Information Handbook, which includes RTO Policies, Procedures, Refund Policy, & RPL/Credit transfer information. For more information about Smart and Skilled please see https://smartandskilled.nsw.gov.au.

I am aware of my role and ALO's role and responsibilities, and have been informed of:

• The fees chargeable, Smart and Skilled and RTO Consumer protection information, Subcontractor information (if relevant)
• How learners can access support during training
• Contact details for any support services provided
• Withdrawal policy
• Pre-Enrolment Learner Information Handbook
• Information on what to do to defer or discontinue the training
• Information on how to access support and assistance during the training
• Contact details for various support services within the Provider, e.g., interpreter services

I acknowledge that providing any false information and/or failing to disclose any information relevant to my application for enrolment and/or failure to complete an application/enrolment form may result in the withdrawal of any offer, particularly as it relates to my eligibility to obtain an offer for the government subsidised training, and/or cancellation of my enrolment at the discretion of my Registered Training Organisation.

The ALO’s Training Fees & Terms of Trade, as outlined in this document and the Workplace Consultation Agreement:

• I agree to pay the training fees listed on this document (if applicable and not being paid by my employer or other organisation)
• I understand that if an employer or other organisation is paying the enrolment fee or contributing to the training cost, ALO will provide the employer or other organisation with progress reports on my training from time to time or as required
• I have consulted on the Consultation Agreement for my workplace and the development of the training plan
• I agree to ALO’s Training Fees & Terms of Trade, as outlined in this document and the Workplace Consultation Agreement
• ALO would like to be able to use information about your training experiences in marketing materials for viewing by the public and for the purpose of promotion.

This confirms that you agree and authorise the following:

• ALO is able to use information that it currently holds about my training experiences with the RTO, quote your words, information, image, or audio/visual recordings of you providing feedback/endorsements, as many times and in as many ways as required for the sole purpose of promoting e.g., brochures, on websites and social media, in newspapers, etc.
• Image(s) may be reproduced in colour or black and white and may be altered, distorted, or blurred for design purposes.
• You will not be consulted further about the specific context in which your words, information, image, or audio/visual recordings will appear.
• Personal and confidential information will not be released, only your name, position, and employer (as relevant).